Warranty
We have a 6 months warranty against material defect. Please note that the warranty covers material defect, not due to wear and tear.
To be eligible for a warranty exchange, please contact us at nvgindiacse@essilorindia.com. If the defects are accepted, we will send you instructions on how and where to send your package. We will provide an exchange with you. Shipping due to returned / exchanged product will be borne by us. Items sent back to us without first requesting a warranty exchange will not be accepted.
You can always contact us for any warranty coverage question at nvgindiacse@essilorindia.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable item
Product sold is non-returnable (unless it's due to warranty exchange). Please get in touch if you have questions or concerns about your specific item.
